Award-Winning Service

Award-Winning Service

Aspire Home Health and Hospice has earned The Joint Commission’s Gold Seal of Approval.

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An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 20,000 health care organizations and programs in the United States.  Certification by the Joint Commission means that organization or program complies with the highest national standards for safety and quality of care.

2014 Customer Experience Award from Pinnacle Quality Insight 

 Over the course of 2013, a sampling of Aspire’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Aspire Home Health & Hospice in specific categories.
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Every month, we have gathered the real-time survey results in order to gain a better understanding of the patient’s needs and make improvements when necessary.

This award means we have met the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

A customer satisfaction measurement firm with over 17 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,500 clients in 47 states, Canada and Puerto Rico.

Aspire is a 2012 AND 2013 Utah Home Health Quality Awards Recipient

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Out of the hundreds of home health and hospice agencies in Utah, only 17 received this award. This is the second year in a row we have won this award!

Home health recipients of a HealthInsight Quality Award are selected for demonstrating high quality health care and excellence in performance on publicly reported quality of care measures. These measures come from clinical and administrative data that are collected from home health agencies across the nation.

The 2013 HealthInsight Home Health Quality Award criteria consist of three major components:

  • Ranking in the 90th percentile using current ranking methods
  • No Condition of Participation level deficiencies, and;
  • Demonstration of a quality improvement project completed in the last six months that targeted a quality measure(s) and promoted an element(s) of Patient-Centered Care

HealthInsight Quality Award

The HealthInsight Quality Award recognizes home health agencies demonstrating high quality health care and excellence in performance on publicly reported quality of care measures. These measures come from data that is reported by home health agencies across the nation. The clinical topics have been designated as national health care priorities by the Centers for Medicare & Medicaid Services (CMS). The award acknowledges home health agencies that are actively engaged in advancing care in the following areas:

  •   How often patients got better at walking or moving around
  • How often patients got better at getting in and out of bed
  • How often patients got better at bathing
  • How often the home health team checked patients for pain
  • How often the home health team treated their patients’ pain
  • How often patients had less pain when moving around
  • How often the home health team treated heart failure (weakening of the heart) for patients’ symptoms
  • How often patients’ breathing improved
  • How often patients’ wounds improved or healed after an operation
  • How often the home health team checked patients for the risk of developing pressure sores (bed sores)
  • How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care
  • How often the home health team took doctor-ordered action to prevent pressure sores (bed sores)
  • How often the home health team began their patients’ care in a timely manner
  • How often the home health team taught patients (or their family caregivers) about their drugs
  • How often patients got better at taking their drugs correctly by mouth
  • How often the home health team checked patients’ risk of falling
  • How often the home health team checked patients for depression
  • How often the home health team determined whether patients received a flu shot for the current flu season
  • How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot)
  • For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care
  • How often patients receiving home health care needed any urgent, unplanned care in the hospital emergency room – without being admitted to the hospital
  • How often home health patients had to be admitted to the hospital